Cable & Wireless have recently increased the upload speed for Sure Broadband users to 384 kbps. This is an increase of 128 kbps from the previous speed.
Although it appears only a small increase, it will be welcomed by many, especially users running devices such as Slingboxes, which rely on fast upload speeds to serve video content. Also people with Home Servers or uploading videos may see an increase in speed.
However, all of this upgrading appears to be having an effect on the C&W network: Download speeds are now frequently in the 3.5 Mbps range, and actual upload speeds appear to be no quicker than around 330 kbps.
It seems odd that although internet speeds are still very slow compared to UK standards (in their ‘up to’ speeds, at least), the network is already starting to show its toll in terms of contention and available bandwidth to end users. I hate to think what might happen if Sure switch to a universal 8 Mbps service. This could see actual internet speeds running a lot slower than advertised.
I hear about people having Telefonica woes all the time. And I fear that I may be becoming one of those people!
It has been 11 days since my ADSL upgrade appeared on their website. And still absolutely nothing has happened. The customer services person said the whole thing should take 10 days. But on my order status page, it simply shows that my order is ‘in progress’. Well, it’s been like that ever since I ordered it by e-mail.
What is more infuriating, is that they won’t do the upgrade until they have sent me out a new ADSL router. However, I already own an ADSL2+ capable router, so it’s pointless that I have to rely on their postal system. I even emailed them to just do the upgrade (how hard can pressing a few buttons on a keyboard in Madrid be?), but they won’t do it for some reason.
It’s becoming more annoying by the day. I keep checking their website, but still nothing happens and no router arrives in the post…
In my last post I talked about how I was trying to increase the speed of my ADSL here in Mallorca.
Unfortunately I got an email from Telefonica saying the 10 Mbps speed upgrade wasn’t available in my area (unsurprising really, though it was either that or no upgrade at all, according to their website, www.movistar.es)
Instead of calling their customer service (which is pretty much all in Spanish), I decided to email them. I used an online text translator (Actually Google Translate), then copied and pasted the translated text asking to upgrade into their Online “Contact Us” form.
It turns out, after only a brief email exchange with some Spanish customer services person, that I could get 3 Mbps in my area for LESS money than my current 1 Mbps service,
So just this morning, it appeared on my Movistar.es control panel that an upgrade was in progress.
Also, according to their website, it says I am being moved to their ADSL2+ service as well…. Not sure if this will benefit me or not as my line attenuation is around 60dB.
It hasn’t happened yet, but hopefully should happen fairly soon.